1. Introduction
Welcome to madamechill.hair, the website of Madame Chill Global Limited. These terms of service govern your access to and use of our website, our communications, and the computer systems design and computer integrated systems design services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services. These terms form a legal agreement between you and Madame Chill Global Limited. We encourage you to read them carefully and to contact us if anything is unclear.
2. Acceptance of These Terms
You accept these terms when you access our website, request a quotation, sign a service agreement, or use any of our services. If you use our services on behalf of a company or another organisation, you confirm that you have authority to bind that organisation to these terms, and the terms apply to that organisation as well as to you. If you do not have that authority, you must not use our services on behalf of others. Our acceptance of your engagement is confirmed when we provide a written proposal or a signed service agreement. Any variation to these terms must be agreed in writing.
3. The Developer and the Company
The services described on this website are developed and operated by the developer MadameChill. The developer works on behalf of Madame Chill Global Limited, a company established in Hong Kong at Rm C, 4/F, CHINA INSURANCE BLDG, 48 CAMERON RD, Tsim Sha Tsui, Hong Kong (HK). References in these terms to the company, to us, or to we mean Madame Chill Global Limited and, where the context requires, the developer acting on its behalf. References to you mean the person or organisation entering into this agreement. The company is responsible for the delivery of services, and the developer provides the technical and operational expertise behind them.
4. Description of Services
Madame Chill Global Limited provides computer systems design and computer integrated systems design services. Our work includes system architecture, platform development, integration of business applications, data flows and automation, cloud infrastructure, cross-border trade platforms, and ongoing operations and support. The precise scope of any engagement is defined in a written proposal, a statement of work, or a service agreement. Services may be delivered in phases, and each phase is described in the relevant project documentation. We also provide consulting and advisory services where these support our systems design work. Nothing in these terms obliges us to provide services that are not described in an agreed scope.
5. Eligibility
Our services are intended for commercial and professional use. By using our website or services, you confirm that you are at least eighteen years old and that you have the legal capacity to enter into a binding agreement. You also confirm that any information you provide to us is accurate, complete, and current. If you use our services on behalf of an organisation, you confirm that the organisation is validly established and that you are authorised to act on its behalf. We reserve the right to refuse service to any person or organisation, including where we cannot verify identity or where we consider an engagement to present an unacceptable risk.
6. Accounts and Registration
Some of our platforms require an account. When you register, you agree to provide accurate and complete information and to keep that information up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access to your account. We may suspend or close an account that shows signs of misuse, that has been inactive for a long period, or that has not been used to access the services it was created for. You remain responsible for all obligations under these terms even when activity is performed by others using your credentials.
7. Client Responsibilities
You are responsible for providing accurate requirements, timely decisions, and complete information needed to deliver the services. You agree to designate a single point of contact for your organisation and to respond to our questions within reasonable timeframes. You are responsible for the accuracy and lawfulness of the content and data you supply to us or that we process on your behalf. You must obtain all necessary rights and consents for any data you provide. Delays caused by missing information or late decisions may affect delivery dates, and we will adjust schedules accordingly and notify you in advance where possible.
8. Fees and Payment
Fees are set out in the relevant proposal or service agreement. Unless stated otherwise, fees are quoted in United States dollars and do not include taxes, duties, or bank charges. You agree to pay all applicable taxes. Payment terms are stated in the proposal or invoice, and we may invoice at milestones or on a recurring basis as agreed. If a payment is late, we may suspend work on active services until the overdue amount is settled, subject to applicable law. We may adjust recurring fees with notice, and such adjustments take effect at the start of the next billing period. Overdue amounts may accrue interest at the rate allowed by applicable law.
9. Project Scope and Change Control
Each engagement begins with a defined scope covering objectives, deliverables, timeline, and fees. You may request changes to the scope at any time. We will assess each change request and provide an impact statement covering cost, timeline, and technical effects before implementing it. No change is binding until we agree it in writing. We reserve the right to decline change requests that are not technically feasible or that conflict with applicable law. The change control process keeps our projects predictable, and we use it on every engagement regardless of size, so that both sides always know what is being delivered and at what price.
10. Delivery and Acceptance
We deliver work in agreed phases where specified. After we submit a deliverable, you have a reasonable review period, normally fourteen days unless stated otherwise, to review it and to raise any issues. We will correct defects that are documented during the review period within a reasonable time. If you do not raise issues within the review period, the deliverable is treated as accepted. Acceptance of an interim deliverable does not waive your rights in respect of later deliverables. Our obligation is to deliver the agreed scope to a professional standard; we do not guarantee that a specific outcome such as increased revenue or traffic will result from the work.
11. Intellectual Property Rights
The company and the developer own all intellectual property in our website, our tools, our frameworks, our source code templates, our documentation, and any pre-existing materials we use in our work. Upon full payment, and unless we agree otherwise, we grant you a non-exclusive, non-transferable licence to use the deliverables created specifically for your engagement, for your internal business purposes. You may not resell, redistribute, or sublicense the deliverables without our written consent. We retain the right to reuse generalised techniques, patterns, and components that do not embody your confidential information. These provisions balance your right to use what you paid for with our right to our craft.
12. Client Content and Data
You retain ownership of the content and data you provide to us or that we process on your behalf. You grant us a limited licence to use that content and data for the purpose of delivering the services, including storing, processing, and transferring it through the systems we use. You are responsible for the legality of your content and for ensuring it does not infringe the rights of others. We will not use your content for purposes unrelated to the services without your consent. On termination, we will return or delete your data in line with the agreement and applicable law, unless we are required to retain records for legal reasons.
13. Third Party Software and Services
Our work often involves third party software, hosting providers, and platforms. Third party products are provided by their respective owners and are subject to their own terms and licences. We do not provide warranties for third party products, and our responsibility is limited to the integration and configuration work we perform. You agree to comply with all applicable third party terms. We will identify material third party dependencies in our proposals where practical. Changes to third party products are outside our control, and we will make reasonable efforts to keep integrations working, but we cannot guarantee that a third party will continue to offer a product or service indefinitely.
14. Confidentiality
Each party agrees to keep confidential any non-public information received from the other party in connection with the services. Confidential information includes business plans, technical designs, pricing, client data, and any information marked as confidential. Confidential information does not include information that is or becomes public through no fault of the receiving party, information that was lawfully known before receipt, or information independently developed. Each party will use confidential information only to perform its obligations under these terms and will protect it with at least reasonable care. These confidentiality obligations survive the end of the agreement.
15. Warranties
We warrant that the services will be performed with reasonable skill and care and in line with the agreed scope and professional standards. We warrant that we have the right to perform the services and to grant the licences described in these terms. We warrant that, to our knowledge, the deliverables we create specifically for you do not infringe the intellectual property rights of third parties. The warranties in this section are the only warranties we make about the services, and all other warranties, whether express, implied, or statutory, are excluded to the maximum extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.
16. Disclaimers
Our website and services are provided on an as available and as is basis. We do not warrant that the website or any system we operate will be uninterrupted, error free, or completely secure. We do not warrant that any content on our website is complete or current at all times. While we apply strong security practices, no system can be guaranteed against every possible threat, and we are not liable for losses caused by events outside our reasonable control, including network failures, power outages, or attacks by third parties. Where we build platforms for clients, the client is responsible for its own content, business rules, and compliance obligations.
17. Limitation of Liability
To the maximum extent permitted by law, our total liability under or in connection with these terms, whether in contract, tort, or otherwise, is limited to the total fees you have paid us in the twelve months before the event giving rise to the claim. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, even if we were advised of the possibility of such damages. Where liability cannot be limited by law, nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded or limited.
18. Indemnification
You agree to indemnify and hold harmless Madame Chill Global Limited and the developer, together with our officers, employees, and contractors, from and against any claims, damages, losses, and reasonable expenses arising out of your use of our services, your breach of these terms, or your violation of any law or the rights of a third party. This indemnity covers claims relating to content or data you provide, including claims that your content infringes a third party right. We will notify you promptly of any claim and allow you to participate in its defence at your own expense, provided that we retain control of the defence where required to protect our interests.
19. Acceptable Use
You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our systems. You must not attempt to gain unauthorised access to our systems, attempt to breach security controls, or interfere with the operation of any service. You must not use our services to transmit harmful code, to launch attacks, to send unsolicited messages, or to conduct activities that violate the rights of others. You must not use our services in a way that violates applicable export controls or sanctions. We may investigate any suspected misuse and cooperate with law enforcement and regulators as appropriate.
20. Maintenance and Support
Support arrangements depend on the engagement and are described in the service agreement. Where we provide support, we will respond to reported issues during our published business hours in Hong Kong, normally Monday to Friday. We classify issues by severity and prioritise them accordingly. Maintenance windows may be used to apply updates, and we will give reasonable notice where practical. Critical fixes are deployed promptly where required. Our support commitments do not cover issues caused by third party products, by changes you make without our approval, or by your failure to follow our guidance. The contact point for support is hello@madamechill.hair.
21. Service Interruptions
We aim to provide reliable service, but we cannot guarantee uninterrupted availability. Planned maintenance is scheduled to minimise impact and may include brief downtime. Unplanned outages may occur due to infrastructure failure, third party service issues, or events outside our control. We will work diligently to restore service and will communicate status as the situation develops. Service level commitments, where any, are described in the relevant service agreement rather than in these terms. Nothing in these terms creates an obligation to pay credits or refunds unless an explicit service level agreement says otherwise.
22. Term and Termination
These terms apply from your first use of our website or services. Either party may terminate a service agreement by giving written notice as specified in that agreement, or with thirty days notice if no period is specified. We may terminate immediately where you breach these terms and fail to remedy the breach within fourteen days of notice, where you commit a serious breach, or where you become insolvent or enter liquidation. On termination, you must pay for all services delivered and work in progress up to the date of termination. Provisions that are intended to survive termination, including confidentiality, warranties, and limitation of liability, continue in effect.
23. Suspension of Services
We may suspend access to services in certain circumstances, including non-payment, suspected security compromise, breach of these terms, or where required by law or a regulator. We will notify you before suspension where practical and give you a reasonable opportunity to address the cause. We will lift the suspension as soon as the cause is resolved. We will not be liable for losses arising from a suspension that is justified under these terms. Where suspension results from your default, you remain liable for fees during the suspension period. We will take reasonable steps to protect your data during any suspension.
24. Force Majeure
Neither party will be liable for failure or delay in performing its obligations caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, pandemic, government action, power failure, telecommunication failure, or failure of third party networks. The affected party will notify the other as soon as reasonably possible and will use reasonable efforts to resume performance. If the event continues for more than thirty days, either party may terminate the affected services with written notice, and fees will be adjusted to reflect work actually performed. Force majeure does not excuse payment obligations that have already accrued.
25. Governing Law and Jurisdiction
These terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. This choice reflects the location of our company and office in Hong Kong. Unless stated otherwise in a service agreement, the courts of Hong Kong have exclusive jurisdiction over any dispute arising out of or relating to these terms. If you are a consumer in a jurisdiction that provides mandatory protections, those protections apply to you despite this clause. You agree that any legal proceeding will be brought in Hong Kong unless mandatory local law requires otherwise.
26. Dispute Resolution
We prefer to resolve disputes through dialogue. Before starting any formal proceeding, the parties will make good faith efforts to resolve the dispute through direct discussion, escalated to senior management where needed. If the dispute is not resolved within thirty days, either party may proceed with formal proceedings. Nothing in this section prevents either party from seeking urgent injunctive relief where necessary to protect its rights. The prevailing party in any formal proceeding may be entitled to recover its reasonable legal costs where permitted by law. We will continue to honour confidentiality obligations during any dispute.
27. Notices
Notices under these terms must be in writing. We will send notices to you at the email address you provide when you register or engage us. You may send notices to us at hello@madamechill.hair or by post at Madame Chill Global Limited, Rm C, 4/F, CHINA INSURANCE BLDG, 48 CAMERON RD, Tsim Sha Tsui, Hong Kong (HK). Notices sent by email are treated as delivered on the day they are sent, unless a delivery failure is received. Notices sent by post are treated as delivered seven days after posting. You agree to keep your contact details current so that notices reach you reliably.
28. Entire Agreement and Severability
These terms, together with any proposal or service agreement and any documents incorporated by reference, constitute the entire agreement between you and Madame Chill Global Limited concerning the services. They replace all prior agreements, discussions, and representations. If any provision of these terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. The failure to enforce a provision does not constitute a waiver. These terms may be executed in counterparts where required.
29. Waiver and Assignment
No waiver of any provision of these terms is effective unless it is in writing and signed by the party granting the waiver. A waiver of one breach does not waive subsequent breaches. You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign or transfer our rights and obligations under these terms to an affiliate or to a successor in connection with a merger, an acquisition, or a reorganisation, provided that the assignee agrees to be bound by these terms. Any purported assignment in violation of this section is void.
30. Electronic Communications
By using our website and services, you agree to receive communications from us electronically, including by email and through our platforms. You agree that electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law. We may also communicate through our website by posting notices. You can update your communication preferences at any time. Where the law requires written or signed communications, we will provide them in that form. We recommend that you keep your email address current and check it regularly for service-related messages.
31. Changes to These Terms
We may update these terms from time to time. When we make significant changes, we will revise the effective date at the top of this page and may notify you by email or through our website. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms. We will provide reasonable notice before changes that materially affect existing agreements, and you may terminate affected agreements during the notice period without penalty. We encourage you to review these terms periodically to stay informed about your rights and obligations.
32. Contact Information
If you have questions about these terms, contact us. By email at hello@madamechill.hair. By telephone at +15392774693. By post at Madame Chill Global Limited, Rm C, 4/F, CHINA INSURANCE BLDG, 48 CAMERON RD, Tsim Sha Tsui, Hong Kong (HK). We will respond to your questions within a reasonable time and normally within ten business days. Before raising a formal dispute, we ask that you contact us first so that we can attempt to resolve the matter directly. Thank you for choosing Madame Chill.